Privacy Policy

Effective Date: 2026-07-12
Last Updated: 2026-07-12
Version: 2.0.0

This Privacy Policy explains how Verity Studio Private Limited collects, uses, shares, stores, and protects personal information when you use Verity Studio's apps, website, stores, support channels, and related services.

Read this Policy together with our Terms of Service, Refund & Cancellation Policy, Shipping & Delivery Policy, Acceptable Use Policy, and Community Guidelines.

1. Who We Are

Verity Studio Private Limited operates Verity Studio, a Nepal-based fashion marketplace that connects Customers with third-party Vendors.

• Registered business address: Birtamod, Nepal
• Registration number: 392071
• Privacy and support contact: support@veritystudio.style

2. Scope

This Policy applies when you:

• create or use a Verity account;
• browse, search, save, review, message, or purchase through the Platform;
• apply to become a Vendor or operate a Store;
• contact support, submit a dispute, or interact with our operational teams;
• receive notifications, emails, or other Platform communications.

3. Definitions

In this Policy:

• Personal Information means information that identifies you or can reasonably be linked to you.
• Customer, Vendor, Store, Listing, Order, and Platform have the meanings used across our Policies.

4. Information We Collect

We collect information directly from you, automatically through your use of the Platform, and from trusted third parties.

4.1 Information you provide directly

Depending on how you use the Platform, we may collect:

• account details such as name, username, email address, phone number, password credentials, and account role;
• profile details such as avatar, gender, date of birth, onboarding status, and shopping preferences if you choose to provide them;
• delivery details such as recipient name, contact number, province, district, city, ward, street, landmark, delivery notes, and optional location details;
• transaction details such as payment method, order references, delivery instructions, support requests, and refund details;
• reviews, ratings, photos, videos, messages, and other Content you submit;
• support materials such as screenshots, complaint details, communication history, and evidence you provide in disputes;
• Vendor onboarding details such as legal name, business registration details, PAN or VAT details, bank details, identity details, Store profile information, and supporting documents.

4.2 Information collected automatically

We may automatically collect:

• device, browser, app, operating system, and session information;
• IP address, network information, login events, and security signals;
• search and discovery activity such as search terms, search session identifiers, filters, sort choices, result interactions, and category browsing;
• wishlist activity, recently viewed products, cart activity, and browsing interactions;
• order, shipment, delivery, cancellation, return, refund, and dispute records;
• push-notification tokens and delivery status if notifications are enabled;
• policy acceptance records including version, acceptance time, platform, app version, IP address, and user-agent information;
• diagnostic, fraud-prevention, and operational logs.

4.3 Information from third parties

We may receive information from:

• Google or Apple when you use those sign-in methods;
• payment providers such as eSewa;
• courier, logistics, and serviceability partners;
• SMS, cloud-storage, search, notification, and infrastructure providers;
• Vendors, when needed to investigate an Order, support issue, or dispute;
• legal or regulatory authorities where required by law.

5. How We Use Personal Information

We use Personal Information to:

• create, authenticate, secure, and manage accounts;
• process Orders, payments, settlements, returns, refunds, and support requests;
• coordinate shipping, logistics, and delivery communications;
• verify Vendors, prevent fraud, and enforce marketplace standards;
• personalize search, recommendations, discovery, and user experience;
• operate reviews, messaging, notifications, and safety systems;
• investigate abuse, policy violations, intellectual-property complaints, and security incidents;
• maintain records of consent, policy acceptance, enforcement, and compliance actions;
• improve Platform performance, reliability, and product decisions;
• send account, security, support, legal, and order-related communications;
• send marketing communications where you have opted in or where permitted by law.

6. Automated Systems and AI-Assisted Features

We use automated systems, ranking systems, and AI-assisted tools to help operate the Platform. These may be used to:

• personalize search and recommendations;
• support product discovery and content organization;
• identify suspicious activity, abuse, or fraud;
• improve moderation and listing quality;
• assist with translations, content suggestions, or draft descriptions;
• support internal analytics and operational decisions.

Automated tools may not always be correct. Human review may still be used. Where AI-assisted or automatically generated listing content is used, Vendors remain responsible for accuracy.

7. How We Share Personal Information

We do not sell Personal Information. We may share information in the following categories.

7.1 With Vendors

When you place an Order or request support involving a Vendor, we may share the information reasonably needed for fulfillment and service, such as:

• your name;
• delivery address;
• phone number;
• order contents and delivery notes;
• return, refund, or complaint information relevant to the issue.

Vendors may use this information only for legitimate Order-related purposes and not for unrelated marketing, spam, or off-platform solicitation unless they have a separate lawful basis and any required consent.

7.2 With service providers

We may share information with service providers that support:

• cloud hosting and storage;
• search infrastructure;
• messaging and notifications;
• SMS delivery;
• payments and payout support;
• logistics and courier workflows;
• security, fraud prevention, and analytics;
• customer support and operational tooling.

7.3 For legal, safety, and compliance reasons

We may disclose information where reasonably necessary to:

• comply with applicable law, court orders, lawful requests, or regulatory obligations;
• investigate or prevent fraud, abuse, or security issues;
• enforce our Policies;
• protect the rights, property, safety, reputation, or legal interests of Verity, our users, Vendors, or the public.

7.4 In business transfers

If Verity is involved in a merger, acquisition, financing, restructuring, or sale of assets, Personal Information may be transferred as part of that process, subject to applicable law.

8. Marketing and Communications

We send transactional and service communications where needed for account, order, security, support, or legal reasons.

Marketing emails, promotional pushes, and similar non-essential communications are opt-in by default. You can withdraw marketing consent using available controls or by contacting us.

9. Cookies, Local Storage, and Similar Technologies

Our website and web-based features may use cookies, local storage, session storage, and similar technologies to:

• keep you signed in;
• remember preferences and session state;
• support payment-return flows;
• improve functionality and security;
• understand how the Platform is being used.

If we introduce a separate cookie-preference tool or broader website tracking framework, we may update this Policy or publish additional notices.

10. Data Retention

We keep Personal Information for as long as reasonably necessary for the purposes described in this Policy, including to operate the Platform, complete transactions, maintain records, resolve disputes, prevent fraud, and comply with legal obligations.

Typical retention logic is summarized below.

| Data Category | Typical Retention Approach | | --- | --- | | Account and profile data | Kept while the account is active and for a reasonable period afterward for support, security, and compliance | | Orders, payments, refunds, and settlement records | Kept as needed for accounting, audit, tax, fraud, and legal purposes | | Support and dispute records | Kept as needed to resolve issues, enforce Policies, and preserve evidence | | Search, usage, and diagnostic logs | Kept for operational, analytics, and security purposes, then deleted or aggregated on a rolling basis where appropriate | | Vendor verification records | Kept for onboarding, compliance, payout integrity, fraud prevention, and legal purposes | | Policy acceptance records | Kept as part of compliance and audit history |

More detail is set out internally in our Data Retention Policy.

11. Your Rights and Choices

Subject to applicable law, you may have the right to:

• access Personal Information we hold about you;
• request correction of inaccurate information;
• request deletion of certain information;
• request a copy of certain data you provided to us;
• withdraw marketing consent;
• ask questions about how your data is used.

We may ask you to verify your identity before acting on a request.

12. Account Deletion

If you request account deletion, we may:

• remove or deactivate your profile and access;
• delete or anonymize non-essential customer-facing data such as wishlists, carts, and similar convenience features;
• retain records needed for transactions, accounting, fraud prevention, security, disputes, policy enforcement, or legal compliance.

Deletion does not always mean immediate removal from backups, logs, or legally required records.

13. Children's and Minor Users' Privacy

The Platform is intended for general fashion-commerce use. If you are not legally capable of entering a binding agreement on your own, you should use the Platform with the involvement of a parent or legal guardian and in accordance with applicable law.

If you believe information has been provided in violation of applicable law, contact us.

14. Cross-Border Processing

Our service providers and infrastructure tools may process or store information in more than one country. By using the Platform, you understand that information may be processed outside your home jurisdiction, subject to appropriate operational and contractual safeguards where applicable.

15. Security

We use reasonable technical, administrative, and organizational measures designed to protect Personal Information. These measures may include access controls, logging, role-based permissions, backup practices, monitoring, and vendor-management controls.

No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

If we become aware of a security incident affecting Personal Information, we will investigate, take appropriate containment and remediation steps, and provide notice where required by applicable law.

16. App Permissions and Device Features

Depending on your device, app version, and features you use, the Platform may request access to features such as:

• camera or photos for profile images, product uploads, evidence submissions, or reviews;
• notifications for order updates, support alerts, and marketing messages if you opt in;
• location or map-related features for delivery addresses or serviceability where available.

You can usually manage device-level permissions through your device settings, but some features may not work properly if permissions are disabled.

17. Third-Party Services and Links

The Platform may integrate with or link to third-party services, payment providers, couriers, sign-in providers, and external websites. Their privacy practices are governed by their own notices and terms.

18. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes may be communicated through the Platform, by email, or through renewed acceptance flows where appropriate.

19. Contact Us

Verity Studio Private Limited
Birtamod, Nepal
support@veritystudio.style